This document outlines the terms of use, privacy policies, return and refund conditions, user rights, and other legal requirements for the use of (www.aloding.com) in full compliance with EU legislation. Our commitment is to ensure transparency, data protection, and legal conformity for all users, especially those within the European Union.

1. Introduction By accessing or using this website and making purchases from it, you agree to be bound by the terms and conditions stated herein. If you do not agree with these terms, please refrain from using the website. We reserve the right to update these policies at any time. The latest version will always be published on our website and will become effective upon publication.

 

2. Terms of Use

2.1 Access and Membership • Users must be at least 18 years of age or use the website under the supervision of a parent/legal guardian. • Users are responsible for maintaining the confidentiality of their account information. • We reserve the right to restrict or terminate access for any misuse or violation of our terms.

2.2 Intellectual Property All website content, including text, graphics, logos, designs, videos, and trademarks, are the intellectual property of Aloding and protected under EU intellectual property laws. Reproduction or redistribution without prior written consent is prohibited.

 

3. Privacy Policy (GDPR Compliant)

3.1 Data We Collect We may collect and process the following types of personal data: • Identity information: full name, gender, date of birth • Contact information: email address, telephone number, postal address • Payment data: encrypted card details (processed via secure third party gateways) • Transaction history and orders • Technical data: IP address, browser type, cookies, device identifiers We apply appropriate technical and organizational measures to secure your data against unauthorized access, disclosure, or misuse.

3.2 Purpose of Data Collection User data is collected for the following lawful purposes: • Fulfilling and delivering orders • Enhancing user experience and platform functionality • Marketing communications (with opt-out options) • Legal compliance and fraud prevention

3.3 Data Sharing We do not sell or rent your personal data. Your data may only be shared with: • Shipping carriers for delivery • Secure payment processors • Legal authorities when required (court orders or legal requests)

3.4 Your Rights under GDPR As a data subject, you have the following rights: • Right of access – You may request access to your personal data. • Right to rectification – You may request correction of inaccurate or incomplete data. • Right to erasure (“right to be forgotten”) – You may request deletion of your data. • Right to object – You may object to the processing of your data for direct marketing. • Right to data portability – You may request a copy of your data in a machine readable format. To exercise your rights, contact us at: Orders@aloding.com We will respond within 30 days of receiving your request.

 

4. Cookie Policy

4.1 Types of Cookies Used • Essential cookies: Necessary for the website to function properly • Performance cookies: Help improve user experience and site speed • Analytics cookies: Collect anonymous usage data • Advertising cookies: Show personalized ads based on user behavior You may manage or disable cookies via your browser settings at any time.

 

5. Payment and Refund Policy

5.1 Payment Security We use SSL encryption and follow strict industry security protocols. All payments are processed by licensed EU-compliant providers.

5.2 Accepted Payment Methods We accept major credit and debit cards including Visa, MasterCard, American Express, as well as PayPal and other secure EU payment options.

5.3 Refund & Withdrawal Rights According to the EU Consumer Rights Directive (2011/83/EU), you may request a refund within 14 business days of receiving your order if: • The item arrives damaged or defective • There is a fault in order fulfillment by us

Important: You must notify our customer support within 48 hours of receiving a damaged item. Returned items must be unused, clean, and in their original packaging. Otherwise, the return will not be accepted. Return shipping costs (EU and international) are borne by the customer, unless the error is ours.

5.4 Fraud Prevention All transactions are monitored using anti-fraud systems. In case of suspicious activity, we may request additional verification.

5.5 Dispute Resolution You have the right to file complaints through our customer service or via the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

5.6 Changes to Terms We may update payment policies in line with changes to EU regulations. We reserve the right to cancel orders in case of pricing errors caused by system glitches.

 

6. Product & Return Terms

6.1 Return Conditions In case of damage during shipping, you must notify us in writing within 48 hours of delivery. Returned items must be: • In unused condition • Packaged exactly as received • Free from stains, odors, or modifications Full return policy is available in the footer of the website.

6.2 Liability Disclaimer While we strive to provide accurate product information, we are not responsible for typographical errors or changes in supplier pricing. We are not liable for delays caused by logistics, strikes, or force majeure. All products come with a 24-month warranty from the date of purchase.

 

7. Updates to This Policy We reserve the right to update our terms and policies at any time. Continued use of the website indicates your agreement to the updated version.

 

8. Product Image Disclaimer Color Disclaimer: Product colors may slightly vary due to lighting during photography or differences in screen settings. The written specifications on the product page are the primary reference for your purchase decision. For any uncertainty, we recommend contacting support before placing your order.

 

9. Contact Information For inquiries, complaints, or requests, please contact: Email: Orders@aloding.com Website: www.aloding.com